Privacy Policy

At eTokrie Mart, accessible from our mobile applications and website, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by eTokrie Mart and how we use it.

1. Information We Collect

To provide and improve our services, we collect the following configuration attributes when you interact with our app:

• Personal Information: Name and email address for creating a customer account.
• Location Information: Precise live location data for matching logistics and delivering your orders directly.
• Automatically Collected Information: Data such as order history parameters for reordering purposes and to make your grocery shopping experience smoother.

Note: We do not collect any financial or health-related information.

2. How We Use Your Information

The information we collect is strictly used for operational purposes related to our services:

• Providing immediate customer support and answering issues.
• Managing reorders and troubleshooting structural app performance.
• Making your grocery shopping easier and highly personalized.

We do not share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party analytics services to help map how users interact with our ecosystem:

• Google Analytics
• Google Clarity

These services may collect usage statistics to help us analyze performance, but we do not share your personal identity data with them.

4. Data Retention

• Order History: Retained for a period of 6 months to assist with reorders and customer support tracking.
• Profile Information: Retained securely until you explicitly request to delete your account.

After 6 months of inactivity or when no longer needed, data parameters are automatically deleted from our production systems.

5. Children's Privacy

Our grocery services are not directed towards individuals under the age of 18. We do not knowingly collect personal data footprints from children.

6. Contact Us

If you have any questions, concerns, or wish to execute your user rights to modify or delete your data, reach out to our administration team directly at customersupport@etokrie.com.